Conditions that apply to all assignments and agreements of AVOP B.V.
These terms apply to all quotations, offers, assignments and agreements between AVOP and client, unless otherwise agreed in writing. General terms and conditions of the client are expressly not applicable.
Quotations from AVOP are non-binding and valid for thirty days, unless stated otherwise. An agreement comes into being when AVOP confirms the assignment in writing or actually starts execution. Changes to the assignment are only valid if agreed in writing.
AVOP carries out the agreement to the best of its insight and ability and in accordance with the requirements of good craftsmanship. AVOP works according to the professional ethical code of the Dutch Institute of Psychologists (NIP) and the European AI Act insofar as it applies to assessment.
All obligations of AVOP are best-efforts obligations, not obligations of result, unless explicitly agreed otherwise.
AVOP is entitled to engage third parties for the execution of the assignment. AVOP will exercise due care in the selection of these third parties and is responsible for their work as if it had been performed by AVOP itself.
Rates are exclusive of VAT and any additional costs such as travel, accommodation and material costs, unless otherwise agreed. Invoices are sent monthly, unless agreed otherwise. The payment term is thirty days from the invoice date.
In the event of late payment, the client is in default by operation of law and statutory commercial interest is due. Extrajudicial collection costs are payable by the client.
Cancellation or rescheduling of an appointment (such as assessment, coaching or training) must be done in writing. In the event of cancellation within fourteen days before the agreed date, AVOP is entitled to charge 50% of the agreed rate. In the event of cancellation within 48 hours, this is 100%.
AVOP may terminate an assignment if circumstances arise that make execution difficult or impossible. In that case AVOP will invoice work already performed.
The liability of AVOP for damage arising from or in connection with the execution of an assignment is limited to the amount paid out in the relevant case by AVOP's professional liability insurance, plus the deductible.
If no payment is made by the insurance, liability is limited to the fee that AVOP has charged for the relevant assignment, with a maximum of the fee for the last twelve months.
AVOP is never liable for indirect damage, consequential damage, lost profit, missed savings or damage due to business stagnation.
AVOP and its employees are bound to confidentiality of all confidential information they obtain in the context of the assignment. This duty of confidentiality remains in force after the end of the assignment.
AVOP processes personal data in accordance with the General Data Protection Regulation (GDPR). See our privacy statement for details.
All intellectual property rights to materials, reports, training, methodologies and models developed by AVOP belong to AVOP. The client receives a non-exclusive, non-transferable right of use for the agreed purpose.
The client is not permitted to copy, distribute or publish AVOP materials without prior written consent.
Reports on candidates are submitted to the candidate for review and approval prior to being sent to the client. Only after written approval by the candidate is the report provided. AVOP never reports on confidential conversation content.
Complaints about the execution of the agreement must be reported to AVOP in writing within fourteen days of detection. AVOP will handle the complaint within four weeks and respond in writing. If no solution is found through mutual consultation, the complaint can be submitted to the NIP Supervisory Board.
All agreements between AVOP and client are exclusively governed by Dutch law. Disputes arising from or related to these agreements will be submitted to the competent court in the district of Amsterdam, unless mandatory law dictates otherwise.
AVOP reserves the right to amend these terms. Changes will be communicated to the client at least thirty days before they take effect. For ongoing agreements, the terms that applied at the time of formation remain in force.
Last updated: May 2026